New support request
We'll notify the right team by email.
Requests by team
All requests, grouped by department.
Team performance
Completion time & volume by team.
Activity log
See what every user account has been doing.
Notification emails
Where new and completed requests are sent.
Telegram alerts
Instant push to team chats. More reliable than email.
Emergency contacts
Shown to stores in the "Need urgent help?" button.
Welcome popup
Show a message and optional image when staff open the app.
Recommended: 1000 × 600 px, wide / landscape (like a banner). Tall images get cropped top and bottom.
Leave both empty to show it right away. Set a start and/or end to schedule it for a date range.
Each time you save with the popup on, staff will see it once the next time they open the app. Large photos are shrunk automatically.
Maintenance mode
When on, everyone except admins sees a "paused" screen and can't use the app. Use it while making changes.
Brands / Branches
Add, rename, or remove the brands used for store accounts and viewer access. Changes apply everywhere automatically.
Accounts
0 accounts · 0 missing email
Add stores, rename them, reset passwords, and set the contact email used for completion notices.
| # | Team | Location | Submitted | Category & details | Urgency | Status |
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